It has been a very busy couple of weeks. Our first report should be available quite soon. In addition, we had a very useful telephone conference with Sharon Perry, who has kindly advised us among other things on a very good method of starting up our next Work Package.
In order to understand and develop the institution-wide requirements for CRM, we are now considering hosting a short event for our stakeholders on the topic of CRM. We intend to give short presentation about the project, but the main idea of the event will be more about bringing together colleagues from different departments who shares a common interest in CRM.
We are hoping that such an approach will help us to draft out the questions that we would like to include in our User Requirement Survey as well as to understand and establish contacts with new stakeholders and CRM champions outside the initially identified departments.
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